We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Good core functionality but some reports require manual export before we can use them properly.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.