Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Good core functionality but some reports require manual export before we can use them properly.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.