The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Good core functionality but some reports require manual export before we can use them properly.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.