Works reliably day-to-day, but customization requests go through a slow ticketing process.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Good core functionality but some reports require manual export before we can use them properly.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Good core functionality but some reports require manual export before we can use them properly.