Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Good core functionality but some reports require manual export before we can use them properly.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.