The onboarding flow is intuitive enough that we didn't need much training for new staff.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Good core functionality but some reports require manual export before we can use them properly.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.