Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Good core functionality but some reports require manual export before we can use them properly.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.