Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Works reliably day-to-day, but customization requests go through a slow ticketing process.