Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Good core functionality but some reports require manual export before we can use them properly.