We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.