Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.