Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.