The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Good core functionality but some reports require manual export before we can use them properly.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Good core functionality but some reports require manual export before we can use them properly.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.