Average Rating
Filtered Reviews
Sadia Verma
6 months ago
Mixed experience
Works reliably day-to-day, but customization requests go through a slow ticketing process.
Thanks for the honest feedback. We're actively working on improving the areas you mentioned.
December 2025
Khalid Khoury
3 months ago
Pricier than advertised
The learning curve was steeper than expected for our non-technical staff, and training materials were thin.
March 2026
Anna Andersen
1 week ago
Support could be better
The learning curve was steeper than expected for our non-technical staff, and training materials were thin.
June 2026
Winnie Mwangi
2 months ago
Rocky implementation
Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.
Apologies for the frustration this caused. We've since made changes to our onboarding process to address this kind of issue.
April 2026
Kenji Tanaka
1 week ago
Pricier than advertised
We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.
We take this seriously and have shared it with our implementation team. Please contact us so we can resolve this properly.
June 2026
Omar Farouk
7 months ago
Steep learning curve
We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.
November 2025
Michael Wilson
4 months ago
Not what we expected
The pricing model changed after our first renewal and wasn't clearly communicated upfront.
Thank you for the honest feedback -- this isn't the experience we want for our clients. We'd like to follow up directly.
February 2026
Hyun Park
10 months ago
Rocky implementation
The pricing model changed after our first renewal and wasn't clearly communicated upfront.
August 2025
Samuel Wafula
2 weeks ago
Average support
It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.
June 2026
Hyun Li
2 months ago
Too many bugs at launch
We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.
Apologies for the frustration this caused. We've since made changes to our onboarding process to address this kind of issue.
April 2026