Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Good core functionality but some reports require manual export before we can use them properly.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.