Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.