We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Good core functionality but some reports require manual export before we can use them properly.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.