Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.