Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Good core functionality but some reports require manual export before we can use them properly.