Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Good core functionality but some reports require manual export before we can use them properly.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Works reliably day-to-day, but customization requests go through a slow ticketing process.