We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.