We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.