The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Works reliably day-to-day, but customization requests go through a slow ticketing process.