Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Works reliably day-to-day, but customization requests go through a slow ticketing process.