The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.