Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.