Works reliably day-to-day, but customization requests go through a slow ticketing process.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Good core functionality but some reports require manual export before we can use them properly.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Good core functionality but some reports require manual export before we can use them properly.