Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Good core functionality but some reports require manual export before we can use them properly.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.