The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.