We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Good core functionality but some reports require manual export before we can use them properly.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.