Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Works reliably day-to-day, but customization requests go through a slow ticketing process.