The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.