Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.