Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Good core functionality but some reports require manual export before we can use them properly.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Good core functionality but some reports require manual export before we can use them properly.