Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Good core functionality but some reports require manual export before we can use them properly.

The onboarding flow is intuitive enough that we didn't need much training for new staff.