It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Good core functionality but some reports require manual export before we can use them properly.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.