Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.