The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Good core functionality but some reports require manual export before we can use them properly.

Good core functionality but some reports require manual export before we can use them properly.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Good core functionality but some reports require manual export before we can use them properly.