The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Good core functionality but some reports require manual export before we can use them properly.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.