Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.