We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Good core functionality but some reports require manual export before we can use them properly.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.