The pricing model changed after our first renewal and wasn't clearly communicated upfront.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Good core functionality but some reports require manual export before we can use them properly.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.