Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Good core functionality but some reports require manual export before we can use them properly.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Works reliably day-to-day, but customization requests go through a slow ticketing process.