Works reliably day-to-day, but customization requests go through a slow ticketing process.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Good core functionality but some reports require manual export before we can use them properly.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Good core functionality but some reports require manual export before we can use them properly.