Works reliably day-to-day, but customization requests go through a slow ticketing process.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.