We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.