We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.