Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.