We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.