The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.